Store Policy
Our goal is to deliver high-quality results and products to our customers, with exceptional customer service. Every product has been handpicked by our experts to meet the highest standards of the cosmetic industry. We encourage all of our clients to consult with one of our skin experts before every purchase.
Shipping and return policy
All orders are processed within 24 to 72 hours from date of purchase, domestic orders are shipped via UPS and international orders are shipped via USPS. Please allow 5-14 days for domestic delivery, internationals may take longer. NO REFUNDS: all our sales are final. This applies to both physical products and pre-paid treatment packages. I understand that the store return policy strictly prohibits cash refunds once a purchase is completed. Customer acknowledges that aesthetic treatments vary by individual. NeoSkin Spa does not guarantee specific results or complete satisfaction, and no refunds will be issued based on perceived outcome. All treatment packages must be utilized within 12 months of purchase. A 24-hour notice is required for rescheduling. Failure to provide notice or a "No-Show" will result in the loss of that scheduled session from the package. Exchanges are permitted only within 7 days for unopened products. It is the customer’s responsibility to check for allergic ingredients prior to use or treatment.